Frequently Asked Questions
Q: How does OT Helpline compare to Pass the OT, OT Help Desk, and TMPOT?
While popular services like Pass the OT, OT Help Desk, and TMPOT offer structured NBCOT® prep, OT Helpline is different in a few important ways:
Tutor with real lived experience – I personally understand the challenges of failing the exam and know what it takes to build confidence, overcome test anxiety, and finally pass.
Affordable pricing & memberships – My sessions are often more cost-effective than larger tutoring companies, making high-quality prep accessible. In addition, I offer monthly memberships that give students affordable, ongoing access to live group classes and recorded lessons.
The ALEX Method-A unique step-by-step strategy I developed for breaking down questions for the NBCOT exam so you learn how to think like the exam.
Personalized, flexible support – Every tutoring session is tailored to your learning style and specific exam weaknesses, with flexible scheduling to fit busy lives.
Direct access & reliability – Unlike bigger companies, I am easily reachable by text, email, or phone, so you’ll never feel lost or unsupported.
Emotional encouragement – Beyond test prep, I take extra time outside of exam prep to ease students’ fears and provide motivation-at no extra cost-because I know what the struggle feels like and I want you to feel supported every step of the way.
Proven results – My testimonials (with real student photos and stories) show how OT Helpline has helped candidates just like you succeed.
Q: Can you record during a tutoring session?
Video or audio recordings of any tutoring is expressly prohibited, unless Client obtains permission from OT Helpline, which may be granted in OT Helpline’s sole discretion, prior to taking the recording. Any authorized recordings are to be used solely for the benefit of the Client, and cannot be resold, distributed, broadcast or disseminated in any way to a third-party. Unauthorized recording of any session, and/or dissemination of any recorded tutoring session contrary to the terms of the section will be considered a material breach of this Agreement. If such a breach occurs, OT Helpline may, at its sole discretion, immediately terminate the Tutoring Services Agreement. Termination by OT Helpline due to material breach of this section will result in Client forfeiting all prepaid tutoring sessions with no refund, and Client will be permanently banned from purchasing future tutoring services from OT Helpline.
Cancellation is defined as permanently withdrawing from a scheduled session without rescheduling. Clients may cancel any tutoring sessions by providing notice up to 24 hours prior to the scheduled session start time and will receive full credit for a future tutoring session. If the Client cancels with less than 24 hours’ notice, no credit or refund will be given, and tutoring services will be deemed to have been provided for the cancelled session.
Rescheduling is defined as moving a scheduled session to a different time or date, while still attending the session. Clients may reschedule any tutoring session by providing at least 8 hours' notice prior to the scheduled session start time. OT Helpline understands that unforeseen circumstances may occasionally prevent attendance. To accommodate this, packages that involve two or more sessions will include a limited number of grace occurrences for changes made with less than 8 hours' notice:
· 1-session package: 0 grace occurrences
· 2-4 session package: 1 grace occurrence
· 6-8-session package: 2 grace occurrences
· 12-14 session package: 3 grace occurrences
Once the allotted grace occurrences have been used, any additional reschedules made with less than 8 hours notice, a $35 rescheduling fee will be charged.
Q: Do you have a cancellation/ rescheduling policy?
Client may cancel the purchase of any tutoring package prior to the start of the first session. In such cases, a refund of 90% of the package fee will be issued, with the remaining 10% percent retained as a nonrefundable cancellation fee. This fee compensates for time spent on scheduling, responding to client communications, and reserving tutoring availability. Once the first tutoring session has been completed, no refunds will be provided, regardless of whether the tutoring package has been fully completed.
Q: Do you have a refund policy for one-on-one tutoring packages?
Q: Do you provide refunds for the live membership group class and study guides?
All monthly membership fees and study guides purchases are nonrefundable, regardless of the reason for cancellation, non-use, or dissatisfaction. By purchasing a membership or a study guide, the Client acknowledges and accepts that payments are final. Clients are encouraged to review course and study guide descriptions carefully prior to purchase.
If Client is more than 15 minutes late logging into the scheduled Zoom session and fails to provide OT Helpline with notice that Client will be late, Client will be considered a “no-show” and tutoring services for that session will be deemed to have been provided by OT Helpline. In such circumstances no refunds or credits will be given for the missed session. If Client provides advanced notice of the late login, OT Helpline will provide tutoring for the balance of the scheduled session once Client logs in.